Refund & Cancellation Policy

You may ask us to cancel future paid access by contacting support. Shop Suit does not claim an automated card-renewal or self-service payment cancellation flow. Cancellation does not delete your business records; access and retention remain subject to the Terms & Conditions.

Subscription payments are one-time confirmations. Shop Suit does not automatically debit a card for renewal. You cannot buy another prepaid full term while your subscription is active. Previously verified paid periods and receipts remain honored.

A supported upgrade within the same billing interval uses verified unused paid value and available account credit against the cost of the remaining time. The paid expiry date stays unchanged. Activation requires verified payment or your explicit eligible credit confirmation.

Cheaper plans, reduced entitlements and annual-to-monthly changes are scheduled for the end of the existing paid term. Scheduling takes no payment now and does not activate the target plan. Review the available price and confirm a manual next-term payment or eligible credit use when due; access can become read-only after expiry if the next term is not confirmed.

Only one pending change is allowed. You can cancel it before an associated payment is unresolved. Resolve excess team or branch usage by suspending members or archiving branches before activation; business and billing records are retained. Private offers remain subject to recipient, validity and expiry checks.

X-Pay payment is confirmed on the server before paid access begins. Pending, failed or cancelled checkout and browser redirects do not activate a plan. Historical manual notices remain subject to their original operator review; an unapproved notice does not change access.

A plan downgrade or scheduled change does not automatically issue a cash refund. Account credit is distinct from a refund. This policy does not restrict mandatory statutory rights. Refund requests are reviewed by an operator against the payment record, account history, service delivery, these terms, and applicable law. Sending a request does not guarantee eligibility or approval.

If payment status is uncertain, contact support before starting another payment. Provide the account email, payment date, amount and payment reference; never send card details or security codes.

Approved refunds are handled through an available method determined during the operator review. Timing can depend on the transfer channel and information required to complete the review; no automatic refund or fixed processing time is promised.

Send cancellation or refund requests to support@building-suit.com.